What to include
- Android phone model and Android version, if known.
- Wear OS watch model and Wear OS version, if known.
- The workflow you were using: GPX import, sync, recording, or export.
- What happened, what you expected, and whether it repeats.
SUPPORT_PROTOCOL
TrailScope Support
For early access, app support, or privacy questions, email hello@trailscope.app.
Support details
Before sending files
GPX, FIT, route, workout, backup, and log files can contain sensitive location or fitness information. Only send files if you are comfortable sharing that data for troubleshooting.
Current support scope
TrailScope is local-first. There is no TrailScope account to recover and no TrailScope cloud backup in the current MVP. Public Strava uploads and offline vector maps are not exposed in current public release builds.